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Parliament: Deaf Telephone Access to the Dept of Innovation, Universities & Skills

Andy Reed is at it again, with his telephone questions:

Andy Reed (Loughborough, Labour)

To ask the Secretary of State for Innovation, Universities and Skills what provision is made for deaf people to access services provided by his Department through call centres.

David Lammy (Parliamentary Under-Secretary, Department for Innovation, Universities and Skills)

The Department for Innovation, Universities and Skills has its telephone enquiry service provided as a shared service by the Department for Children Schools and Families.

The Department for Children, Schools and Families' telephone inquiry service offers a textphone/minicom service for deaf people. They also accept inquiries by email, fax and letter.

On information campaigns—such as provision of Student Finance—our advertising directs people to our campaign website which is fully accessible for people with impairments. A textphone number service is available on the aspirational Aimhigher website; and a transcript of the information DVD is also provided.

Source:
Hansard
They Work For You

See also:
Parliament: Deaf Telephone Access to the Home Office
Parliament: Deaf Telephone Access to the Department of Works & Pensions
Parliament: Deaf Telephone Access to the HM Treasury
Parliament: Contacting the Department of Transport
Parliament: Deaf Telephone Access to the Department of Health

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