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Parliament: Deaf Telephone Access to the Dept of Children, Schools and Families

Andy Reed (Loughborough, Labour)

To ask the Secretary of State for Children, Schools and Families what provision is made for deaf people to access services provided by his Department through call centres.

Kevin Brennan (Parliamentary Under-Secretary, Department for Children, Schools and Families; Cardiff West, Labour)

The Department for Children, Schools and Families operates a telephone enquiry service that offers a textphone/minicom service for deaf people. We also accept enquiries by email, fax and letter. DCSF periodically contracts with suppliers to provide telephone helpline services to the public, usually in support of information campaigns; in such instances our contract stipulates that a textphone service should be provided.

Source:
Parliament: Deaf Telephone Access to the Dept of Business, Enterprise and Regulatory Reform
Hansard
They Work For You
See also:
Parliament: Deaf Telephone Access to the Dept of Innovation, Universities & Skills
Parliament: Deaf Telephone Access to the Home Office
Parliament: Deaf Telephone Access to the Department of Works & Pensions
Parliament: Deaf Telephone Access to the HM Treasury
Parliament: Contacting the Department of Transport
Parliament: Deaf Telephone Access to the Department of Health

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